Privacy Policy
Welcome to our website. This Privacy Policy explains how Ember & Olive Pizzeria collects, uses, stores, and protects your information when you visit halegroveexchange.sbs (the “Site”) and when you place orders for food and beverages from our pizzeria. We are committed to safeguarding your privacy and your personal data. By using the Site, you agree to the practices described in this policy.
Last updated: October 06, 2025
What information we collect
We may collect and process the following data about you:
- When you create an account or place an order, we collect contact details such as your name, delivery address (including 12 Pizza Lane, London, WC2N 5DU, United Kingdom), phone number, and payment information. We store the minimum data necessary to fulfill your order and provide customer support.
- Technical data such as your device, browser type, IP address, and browsing activity on the Site to improve performance and security.
- Information you submit in forms, including feedback, requests, and inquiries about our pizzas and lemonades.
We do not collect data unnecessarily. Where possible, data is anonymized or pseudonymized for analytics purposes.
How we use your information
We use your data to:
- Process and deliver your orders, including payment processing and delivery tracking.
- Communicate with you about order status, promotions, and updates related to Ember & Olive Pizzeria and the Site.
- Personalize your experience on the Site, such as suggesting pizzas, sides, and lemonades based on your preferences and previous orders.
- Prevent, detect, and investigate fraud or other unauthorized activities to protect you and our business.
- Improve our products, services, and marketing efforts based on aggregated, non-identifiable data.
We process personal data only when we have a lawful basis, such as fulfilment of a contract, legitimate interests, or your consent where required by law.
Cookies and similar technologies
We use cookies and similar technologies to enhance your experience on the Site, analyze site usage, and tailor content. You can manage cookies in your browser settings and disable non-essential cookies. Cookies that are strictly necessary for the operation of the Site cannot be disabled.
Data sharing and international transfers
We may share your information with service providers who help us run the Site, process payments, manage deliveries, or provide customer support. We require these providers to protect your data and to use it only for the purposes specified by Ember & Olive Pizzeria.
Your information may be transferred to and stored in locations outside your country, including United Kingdom and nearby regions. We take appropriate safeguards to ensure data protection in accordance with this Policy.
Data security
We implement reasonable technical and organizational measures to protect your personal data from loss, theft, misuse, and unauthorized access. Despite these efforts, no security system is perfect, and we cannot guarantee absolute security.
Data retention
Your personal data is kept for as long as necessary to provide services, fulfill orders, and comply with legal obligations. When data is no longer required, we securely delete or anonymize it. If you wish to have your data retained only for specific purposes, you can contact us using the details below.
Your rights
You may request access to, correction of, or deletion of your personal data. You may also object to processing or request restriction of processing and data portability where applicable. To exercise these rights, please contact us via the contact methods below. We will respond in a timely manner and in accordance with applicable law.
Children's privacy
The Site is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data without parental consent, please contact us immediately so we can take appropriate steps to remove such information.
Changes to this policy
We may update this Privacy Policy from time to time. If changes are material, we will provide prominent notice on the Site and update the “Last updated” date above. Continued use of the Site after the changes constitutes your consent to the revised policy.
Contact us
If you have questions or requests regarding your privacy or this Policy, please contact us at +44 20 7946 0958 or via our Site at halegroveexchange.sbs. You can also reach us at our physical location: 12 Pizza Lane, London, WC2N 5DU, United Kingdom.
For any data protection inquiries, we will respond to you in English and may provide updates about your requests in your preferred language where feasible.