Welcome to Ember & Olive Pizzeria's online ordering platform. These Terms & Conditions govern your access to and use of the website at halegroveexchange.sbs (the “Site”). By placing an order or browsing the Site, you agree to comply with these Terms. If you do not agree, please do not use the Site. The Site is operated from London, United Kingdom, with postal code WC2N 5DU and street or area 12 Pizza Lane and may be updated from time to time without notice.
1. Use of the Site and Eligibility. You must be at least 18 years old to place an order. You agree to provide accurate, current and complete information when requested and to maintain and promptly update such information as needed. You may not use the Site for any unlawful purpose or in violation of these Terms.
2. Ordering and Availability. All food and beverage items offered by Ember & Olive Pizzeria are subject to availability. Prices are shown in the local currency: USD. We reserve the right to limit quantities and to impose restrictions on orders, including the right to refuse service to anyone, at any time and for any reason. The descriptions of items are for informational purposes only and may change without notice. All orders are subject to confirmation and acceptance by Ember & Olive Pizzeria.
3. Prices and Payment. You will be charged for items you order, including applicable taxes and charges. Payments are processed securely and may be handled through third‑party payment processors. All prices are in USD unless otherwise stated. By providing payment information, you authorize us to charge the total amount for your order. If a charge is disputed or reversed, we may suspend or cancel your account and seek recovery of any amounts due.
4. Delivery and Pickup. Delivery times are estimates and can vary due to factors beyond our control. We aim to deliver fresh, properly prepared meals. If you are not available to receive an order, it may be refused or returned depending on local regulations. For pickup orders, please present the order confirmation at the designated counter. Any special delivery instructions should be communicated at the time of order.
5. Intellectual Property. All content on the Site, including menus, logos, images and text, is owned by or licensed to Ember & Olive Pizzeria and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the Site without written permission.
6. Privacy. Our Privacy Policy describes how we collect, use and protect your information. By using the Site, you consent to the processing of your information in accordance with our policy. We may share information with service providers to process orders, deliver meals, or facilitate payments, and such providers are obligated to protect your data.
7. Limitation of Liability. To the extent permitted by law, Ember & Olive Pizzeria and its affiliates, officers, employees, and agents shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the Site, or from any orders placed. Our maximum liability for any claim arising from a single order shall not exceed the amount paid for that order.
8. Indemnification. You agree to indemnify, defend and hold harmless Ember & Olive Pizzeria from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.
9. Third-Party Links. The Site may contain links to third‑party websites or services. We do not control and are not responsible for the practices of these sites. Your use of such sites is at your own risk and subject to their terms and policies.
10. Modifications to Terms. We may modify these Terms at any time. We will post the updated terms on the Site and indicate the effective date. Your continued use after changes constitutes acceptance of the new Terms.
11. Governing Law and Disputes. These Terms are governed by the laws of United Kingdom without regard to its conflicts of laws provisions. Any disputes arising under or in connection with these Terms shall be resolved in the competent courts of London or through agreed arbitration, as applicable by local law.
12. Termination. We may suspend or terminate access to the Site or to orders at our discretion for conduct that we deem inappropriate, illegal, or disruptive, including non-payment or violation of these Terms. Upon termination, you must stop using the Site, and any ongoing orders will be completed according to our policies.
13. Miscellaneous. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force. These Terms constitute the entire agreement between you and Ember & Olive Pizzeria regarding the Site and supersede all prior or contemporaneous communications.
For any questions about these Terms, please contact us at +44 20 7946 0958 using the information provided on halegroveexchange.sbs.